COMMUNICATION

In this section we will outline guidance and recommendation on how to navigate these conversations, providing guidance and advice.

Front line staff will be dealing with a wide range of demands and stakeholders during their daily operations, balancing competing priorities and responding to a wide range of needs. Throughout they will be expected to communicate with a wide range of individuals, while operating in difficult environments or challenging situations.

 

RELEVANT PUBLICATIONS

Tailored version of ORBIT – “How to encourage effective communication and manage difficult interactions with patients.”

AID MEMOIRE
Downloadable overview to accompany the presentation.

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