In this section we will outline guidance and recommendation on how to navigate these conversations, providing guidance and advice.
Front line staff will be dealing with a wide range of demands and stakeholders during their daily operations, balancing competing priorities and responding to a wide range of needs. Throughout they will be expected to communicate with a wide range of individuals, while operating in difficult environments or challenging situations.
'The Right to Silence and the Permission to Talk' (2020) American Psychologist
'The efficacy of rapport-based techniques for minimizing counter-interrogation tactics in terrorist suspects', (2014) Psychology, Public Policy & Law
'Observing rapport-based interpresonal techniques to gather information from victims ,(2020) Psychology, Public Policy & Law
Tailored version of ORBIT – “How to encourage effective communication and manage difficult interactions with patients.”
Downloadable overview to accompany the presentation.